Privacy Policy

Comfort Inn Sunset – Coromandel, New Zealand

Last updated: February 2026

Important Notice

This Privacy Policy explains how Comfort Inn Sunset collects, uses, stores, and protects personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).

Comfort Inn Sunset is an independently owned and operated franchised property within the Choice Hotels network. While we manage guest data directly, some information may be shared with Choice Hotels International for reservations, loyalty programmes, and related services.

Who We Are

Comfort Inn Sunset (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

Our website and services are not intended for children under 18 years of age, and we do not knowingly collect information from minors.

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name

  • Address

  • Phone number

  • Email address

  • Payment details

  • Booking details and preferences

  • Communications with us

We may also automatically collect technical information such as:

  • IP address

  • Browser type and device information

  • Cookies and usage data

  • Website analytics data (for example, Google Analytics)

  • Location information (where enabled by your device)

We collect information only where reasonably necessary to provide accommodation services, process bookings, and operate our business.

How We Use Your Information

We use your information to:

  • Confirm and manage bookings

  • Provide guest services and support

  • Send booking confirmations or operational communications

  • Improve our website and services

  • Send marketing communications where you have consented (you may opt out at any time)

  • Meet legal, security, and operational obligations

Where applicable, information may be used within Choice Hotels systems for reservations or loyalty programmes such as Choice Privileges.

Sharing Your Information

We only share personal information where necessary, including:

  • With Choice Hotels International for reservation and loyalty programme purposes

  • With trusted third-party service providers (for example, payment processors or booking platforms) who are contractually required to protect your information

  • Where required by law, or to protect our legal rights or safety

We do not sell personal information.

Where information is transferred overseas (for example, through Choice Hotels systems), we take reasonable steps to ensure comparable privacy protection in line with the New Zealand Privacy Act.

Data Security and Storage

We take reasonable precautions to protect personal information against loss, misuse, and unauthorised access. Security measures may include encryption, secure servers, access controls, and industry-standard safeguards.

Information may be stored in New Zealand or within secure systems operated by Choice Hotels or approved service providers.

We retain information only for as long as required for booking, operational, accounting, or legal purposes, and then securely delete or anonymise it.

If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner as required by law.

Cookies and Tracking

Our website uses cookies to:

  • Support bookings and site functionality

  • Analyse website performance and usage

  • Improve user experience

  • Support marketing and advertising activities

You can manage cookie settings through your browser. Where possible, we honour “Do Not Track” preferences.

Some third-party tools (such as social media plugins or advertising networks) may collect data independently according to their own privacy policies.

Your Rights Under New Zealand Privacy Law

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion where appropriate

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing requests.

You may also opt out of marketing emails at any time using unsubscribe links or by contacting us directly.

If you believe your privacy concerns have not been resolved, you may contact the New Zealand Office of the Privacy Commissioner.

Privacy Officer and Contact

Privacy Officer

Comfort Inn Sunset

Coromandel, New Zealand

Email: bookings@comfortinnsunset.co.nz

Postal Address: 1017 Tararu Road, Thames, Thames, 3500, New Zealand

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be published on our website. Continued use of our website or services indicates acceptance of any updates.